Store Policy

Ty’s Garden strives to give our customers a fair, rewarding and enjoyable experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

​

Effective Date: September 1, 2023

​

1. Ordering and Payment

   • Customers may place orders through our online store.

   • We accept payments via Paypal, Mastercard, Visa, American Express, and Discover.

   • Orders will be processed upon successful payment confirmation.

2. Shipping

   • We offer domestic and international shipping.

   • Shipping costs and delivery times vary by location and shipping method.

   • Customers will receive a shipping confirmation email with tracking information.

   • Any customs fees or taxes for international shipments are the responsibility of the customer.

3. Returns and Refunds

   • We accept returns within 15 days of delivery.

   • Items must be in their original condition, unused, and in their original packaging.

   • Customers are responsible for return shipping costs unless the return is due to our error.

   • Refunds will be processed once we receive and inspect the returned items.

4. Product Quality and Defects

   • We strive to provide high-quality products.

   • If you receive a defective or damaged item, please contact us within [Number] days of receipt for a replacement or refund.

5. Privacy and Security

   • We value your privacy and protect your personal information as outlined in our Privacy Policy.

   • We use secure payment processing to safeguard your financial information.

6. Customer Support

   • Our customer support team is available 24/7 to assist with inquiries and concerns.

   • Contact us at info@tysgarde.co

7. Product Availability

   • Product availability is subject to change.

   • We may discontinue or introduce new products without prior notice.

8. Promotions and Discounts

   • We may offer promotions and discounts from time to time.

   • Promotional terms and conditions will be specified during the promotion period.

9. Community and Communication

   • We encourage customers to join our community and subscribe to our newsletter for updates, offers, and exclusive content.

   • You can manage your communication preferences through your account settings.

10. Feedback and Reviews

    • We welcome customer feedback and encourage you to leave reviews.

    • Please adhere to our review guidelines when submitting feedback.

11. Changes to Store Policy

    • We reserve the right to modify our store policy at any time.

    • Updates will be posted on our website, and the effective date will be indicated.

​

By shopping with us, you agree to adhere to the terms and conditions outlined in this store policy. If you have any questions or require clarification, please contact our customer support team.

​

Ty's Garden Company, LLC

info@tysgarden.co